Cancellation, Withdrawal & Refund Policy

Cancel a membership

You can stop future recurring payments through [CANCELLATION FLOW] or [SUPPORT EMAIL]. We will explain when access ends and what happens to any unused assessment entitlement before you cancel. Cancellation of future renewals is separate from any statutory right to withdraw from a recent purchase.

Statutory withdrawal rights

Where applicable, consumers purchasing remotely have a 14-day withdrawal right, subject to statutory exceptions and conditions. Digital content and services have different rules: an early start does not automatically eliminate withdrawal rights. If you ask for a service to begin during the withdrawal period, the site must obtain any legally required express request, consent and acknowledgement and explain any lawful pro-rata payment or loss of rights. The exact treatment depends on the product and whether performance has begun or been fully completed.

Where a statutory right applies, customers may exercise it by emailing [SUPPORT EMAIL] with their name, purchase details and a clear statement that they wish to withdraw.

Refunds and problems

If we cannot provide a paid service, provide a service that does not conform to applicable law, or otherwise owe a remedy, we will offer the remedy required by law. Refunds, where due, will be made using the original payment method unless otherwise lawfully agreed, within the applicable statutory timeframe.

Model withdrawal wording

To: Darren Turner Skiing, [SUPPORT EMAIL], 149 Traverse de l’Ange-Gardien, 05330 Saint-Chaffrey, France. I hereby give notice that I withdraw from my contract for [SERVICE], ordered on [DATE]. Name: [NAME]. Email: [EMAIL]. Date: [DATE].